Customer Care

At Amber we are committed to meeting the needs of clients and customers in a responsive and flexible manner, ensuring that high quality standards are achieved throughout all stages of service delivery.

We are dedicated to achieving Customer Satisfaction with a clear objective of long-term business relationships and committed to a non-adversarial, problem-solving partnering approach.
 
Our Customer Care Initiatives include;
  • A fully managed Complaints Procedure System
  • Training and Development of staff
  • A written Code of Conduct for all operatives
  • Recruitment Policy included CRB checks of all employees
  • Implimentation and monitoring of our Equal Opportunity Policy
  • KPI's monitoring our perfromance
  • Resident profiling to identify special needs
  • Identity badges and company embossed clothing 
Sadlers ResidentRLO